Terms of Use
The terms that govern your use of BoldAgent.
BoldAgent by Syncfusion has launched
Legal Center
Everything that governs how you use BoldAgent: the terms you agree to, how we handle personal data, the security programs we are audited against, and how we use AI responsibly.
Documents
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Legal Center
Choose a document from the list, or start with the ones customers ask for most.
The terms that govern your use of BoldAgent.
Our service availability commitments and how they are measured.
How we process personal data on your behalf, as your processor.
The terms for earning commissions by referring customers.
What personal data we collect, how we use it, and your choices.
The cookies and similar technologies we use, and how to manage them.
How BoldAgent supports EU data protection requirements.
How we handle protected health information.
The third parties that help us deliver the service.
The practices and controls that protect your data and agents.
Our independently audited security controls.
How our controls align with the federal security and privacy framework.
Our certification under the Texas cloud security program.
How to report a security vulnerability to us.
What to keep in mind when relying on AI-generated answers.
What to know before using our AI-powered support assistant.
The standards of conduct we hold ourselves to.
Our commitment against modern slavery in our business and supply chain.
Security and compliance
BoldAgent is reviewed against recognized security and privacy frameworks. Ask our team for the reports your security review needs.
Built into the platform
Policies detect prompt injection, data leakage, and exposed credentials, API keys, and tokens in requests and responses.
Tools are switched on per agent, and API keys carry only the permissions of the user who created them.
Code runs in short-lived sandboxes isolated per run. Files and packages are discarded when the run ends.
Human approval pauses a conversation so a reviewer can approve, edit, or reject an action before it runs.
Audit logs capture configuration and access changes, filterable by module, activity, user, and date.
Trace logging records model inputs, outputs, tool schemas, and tool responses, group by group.
Responsible disclosure
We welcome reports from security researchers. Read the disclosure policy for scope and how to report, and please give us time to fix an issue before sharing it publicly.
Both are listed under Documents. Filter by Agreements and terms or Privacy and data, or search by name.
SOC 2 Type II, a HIPAA audit report by an independent AICPA-accredited firm, GDPR compliance, NIST 800-53, and TX-RAMP Level 2 certification.
Yes. Use Request compliance documents to contact our team with what your review needs.
The Data Processing Addendum is listed under Agreements and terms. Contact us if your organization needs it countersigned.
The Sub-processors document lists the third parties that help us deliver the service.
Follow the Responsible Disclosure policy, or contact our security team through the Contact Us page.
Our team can walk you through any document, certification, or security review.