01
While publishing
Share the version the moment you publish it.
- Click Publish
- Open the Agent Hub tab, next to Widget
- Turn on Share publicly
- Choose Global or Groups
- Click Share
Agent Hub
Your team’s home for AI agents
A hosted page where people in your organization find the agents you share and start chatting right away. Share to everyone or to selected groups, with nothing to embed or deploy.
Acme Agent Hub
support
- Support AI Answers product and account questions Chat Now
- HR Hub Policies, leave, and benefits Chat Now
- IT Helpdesk Access requests and device help Chat Now
- Sales Assistant Pricing, quotes, and proposals Chat Now
- Finance AI Expense and invoice questions Chat Now
- Contract Review Clause checks and redlines Chat Now
Support AI
Where is my refund for order 4821?
It was approved yesterday and should reach your card in 3–5 business days.
How it works
Publish, Share, and It’s Ready
Sharing puts a published agent in the hub for the audience you choose, so the right people can use it the moment it is ready.
- 1 Publish a version Finish the agent in the Agent Builder and publish the version you want people to use.
- 2 Share it to the hub Turn on Share publicly and choose who can use it: everyone, or selected groups.
- 3 Your team chats The agent appears in the hub for that audience. People open it and start a conversation right away.
No site changes, no embedding, no deployment. Just publish, share, and choose the audience.
Access levels
Decide exactly who can use each agent
When you share an agent, you choose its audience. Make it available to everyone in your organization, or restrict it to selected contact groups, teams, or both.
- Global
- Available to all users in your organization.
- Groups
- Only the contact groups and teams you assign. Mix both if you need to.
Global
Everyone in your organization can find the agent in the hub and start chatting.
Good for- Company-wide assistants
- IT, HR, and policy helpers
Groups
Only the people you choose can see it. Assign contact groups, teams, or both.
Good for- Department or regional agents
- Pilots with a small group first
First impressions
Make every agent welcoming
Set what people see when they open an agent in the hub, and check it in the live preview before you save.
- Welcome text
- The greeting at the top of the chat. Use Insert Placeholders to personalize it.
- Placeholder text
- The hint inside the message box.
- Suggested prompts
- Ready-made questions people can tap to start, each with a title and the prompt it sends.
Welcome text Insert Placeholders
Hi! Ask me anything about orders and refunds.
Placeholder text Ask about an order…
Suggested prompts Add prompts Track my order Where is my latest order?
Refund status Has my refund been processed?
Support AI
👋 Hi! Ask me anything about orders and refunds.
Ask about an order…
Track my orderRefund status
Inside the hub
Built for the People Using Your Agents
Search, favorites, and a full chat workspace, with a shortcut back to the builder for the people improving them.
Find agents fast
The right agent is one search away
Every agent shared with you is a card with its avatar, name, and description, and a Chat Now action. Search across them and mark the ones you use often as favorites.
- Cards for every agent shared with you
- Search across all of them
- Favorites for the agents you use most
Search agents
Favorites - Support AI Product and account questions Chat Now
- HR Hub Policies, leave, and benefits Chat Now
- IT Helpdesk Access requests and device help Chat Now
- Sales Assistant Pricing, quotes, and proposals Chat Now
Chat workspace
A full workspace, not a widget
Opening an agent gives a complete chat workspace, so longer conversations stay organized and easy to return to.
- Conversation history
- Past conversations down the left, with a New chat action.
- The conversation
- The full exchange in the middle.
- Details rail
- About the agent on the right.
Where is my refund for order 4821?
It was approved yesterday and should reach your card in 3–5 business days.
Can I get the receipt by email?
For builders
Using and improving are one click apart
Builders get a link from the hub straight back to the builder portal, so they can move from trying an agent to fixing its instructions without hunting for it.
- Open the agent in the builder from the hub
- Publish the new version, then review its sharing
Support AI v3 · Published
Agent Builder Support AI · v4 Draft Publish
- Instructions
- Libraries
- Skills
- AI Tools
Your branding
It reads as your internal tool
The hub carries your workspace name and branding, so your team sees your company, not a vendor page.
- Your workspace name in the header
- Your brand, carried across the hub
A Acme Corp Agent Hub PS
Good morning, Priya Pick an agent to get started.
Stay in control
Governance Built Into Sharing
Sharing settings belong to each published version, so access is always a deliberate choice.
Sharing is per version
Each published version has its own sharing settings, so review them every time you publish a new one.
Hide it in one click
Turn off Share publicly and the agent disappears from the hub for everyone else.
Change the audience anytime
Switch between Global and Groups whenever your rollout changes.
Changes apply immediately
New sharing settings take effect right away for the selected version.
Agent Hub or Chat Widget
Two Ways to Put Agents in Front of People
The hub is for your team. The Chat Widget is for your customers.
| Agent Hub | Chat Widget | |
|---|---|---|
| Who it is for | People in your organization: everyone, or the groups you choose | Customers and visitors on your website |
| Where it lives | A hosted page with your workspace name and branding | A launcher embedded in your site or app |
| Setup | Publish, turn on Share publicly, and pick an access level | Configure the widget, then add the embed script or iframe |
| Experience | Full workspace: history, conversation, and details | A compact chat window over your page |
| Finding agents | Search across every published agent and mark favorites | One agent per widget |
Most teams use both: the hub for employees, the widget for customers. See the Chat Widget
Frequently Asked Questions
Publish the agent version, then turn on Share publicly and choose an access level. You can do this while publishing, from the agent list in Agent Builder, or from the agent's Agent Hub settings under Channels.
That depends on the access level. Global makes it available to all users in your organization. Groups restricts it to the contact groups, teams, or both that you assign.
Access to the Agent Builder, and an agent that is created, configured, and has a published version.
No. The hub is a hosted page, so there are no site changes, no embedding, and no deployment.
Yes. Sharing is version-specific, so review and update the sharing settings each time you publish a new version.
Turn off Share publicly. The agent is hidden from the hub and other users lose access. Changes take effect immediately.
Yes. Set the welcome text, the placeholder text in the message box, and suggested prompts people can tap to start, all with a live preview.
They search across the agents shared with them and mark the ones they use often as favorites.
Give Your Team a Home for Agents
Publish an agent, share it to the hub, and choose who can use it.